Terms & Conditions

This 'Terms and Conditions' statement is a contract between 'you' (users of Computing Assisted Practice Solution's web service (www.caps28.com) and 'us' (CAPS28 and its affiliates). Our website (www.caps28.com) is used at dental clinics/practices by oral and dental healthcare providers. The users (providers) include 'dental practitioners'/'dental clinicians', consultant doctors/dentist, or designated associates of the healthcare providers, but are not limited to these only. The clients of the healthcare providers include 'patients' who may use the website to find, manage and organize information including but not limited to personal or non-personal information, practice information, appointments, prescriptions, medical records, billing, inventory and accounting details. Users of our website also include members of public who search for doctors/dentists and other oral or general health related information on our website anonymously.

You must ensure that you read and fully understand this contract and that you agree and acknowledge that all transactions undertaken on the site shall be your responsibility. By providing your chosen contact details (email and phone number) you agree to receive information and notifications from us. You can unsubscribe to these notifications at any time.

Products and Services access

Website availability and access to our services available on the website may be limited or unavailable for reasons which may include, without limitation, system performance, telecommunications failure, hardware failure, software failure or any other reason(s). We make no representations, warranties or assurances as to the availability our services through our website.

You need to be at least 18 years or above to be eligible to use the website.

The completeness and accuracy of the information submitted by you for yourself or a third party will be your responsibility. You are responsible for the use of your internet browser, the site and the products and services provided on the website. We are not responsible for deletion of data, timeliness of services, or the failure to store any of your data or personal information or settings.

You may create multiple sub users with controlled access to the main user account. For the purpose of security of the data, you shall ensure that the sub users access our services through devices that are authorised by you. We shall not be responsible for any misuse by your sub-users or access given to the sub-users by you. However, you can be held liable to CAPS28 and its affiliates/partners for any losses or damages caused to us due to any unauthorized use or misuse by you or by your sub-users.

You are responsible for the data you enter or upload on the website. You agree to abide by all applicable laws and regulations and are solely responsible for all your acts or omissions in relation to the use and access of the website.

You shall ensure compliance of the 'Terms and Conditions' of this contract. Any defiance of the terms and conditions of this contract shall be deemed to be a violation thereof.

There may be number of proprietary logos, service marks and trademarks found in the website whether owned or used by CAPS28 or otherwise. By displaying them with our services we do not allow you to utilize any of the proprietary logos, service marks, or trademarks. However you provide us the rights to use your logo, name or brand on our website and other services.

You shall have no right to transfer (including by way of sublicense, lease etc.) username or right to use the services to any third party.

You receive SMSs and emails as part of our services. We shall not be responsible for any delay in we-sending/receiving or you-receiving/sending these SMSs and emails. SMSs are sent or received on the basis of the data charges and connectivity of the applicable carrier plan.

Use of our website and services

You agree and acknowledge that we only provides services through our website and that we shall not be responsible for and do not deal with any of user's client or patients managed through our services. The use of our website may require you to use software which is provided by or operated from our website. We may, on occasions, make certain software/s available on our website. The user will be responsible to check the safety and security of such software before downloading.

In order to avail our services, you are required to register and create user account with a password on our website. A 'free trial' of services for a limited duration may be offered by us, during which you will get to experience full features of our services. The use of the trial period shall be subject to the 'terms and conditions' of this agreement. We have the right to delete any data you enter into the services and any customizations made to the services by or for you, during the free trial unless the subscription is upgraded to a paid plan. Details of 'paid plans' are listed on our website. We reserve the right to change, amend or delete these paid plans. If you have already subscribed to a paid plan, the changes that affect you will be effective with your renewal or with new subscriptions.

You may only create and hold one account and it is non-transferable. At the time of registration you will be required to share certain information with us. You are responsible for updating and correcting information you have submitted to create or maintain your user account. Your use of the website is subject to all applicable local, state, national laws and rules and regulations. You are responsible for maintaining the confidentiality and for any activity that occurs under your user account. You shall immediately notify us of any actual or suspected unauthorized use of your or other user account. We will not be liable for your losses caused by any unauthorized use of your account however you will be held liable for the losses incurred to us or our affiliates due to unauthorized use of your account.

We will provide basic support for our services at no additional charge. We provide upgraded support that needs to be purchased separately. We will ensure that our support services are available during our business times. Our services and support may not be available during planned downtime (with prior notice), or any unavailability caused by circumstances beyond our control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrests, acts of terror, strikes or internet service provider failures or delays. We will provide our services only in accordance with applicable local laws and government regulations.

Services we provide will be subject to certain limitations, such as, number of sub users, available features (e.g. speciality/consultant modules), number of times a feature can be used, number or total size of uploaded files, limits on disk storage space, number of calls or SMSs, or number of appointments. Any such limitations are specified in the subscription plans. There can be services (including ancillary products or services) that will be subject to any additional limitations, restrictions, terms and/or conditions specific to such services or features. In such situations these conditions will be communicated to the users.

We reserve the right to add, remove or modify existing functionality of our services as and when it is required and deemed fit. We will make changes available in newer versions of our website and services. We will duly notify you upon release of such newer versions of our website and web services. It is the responsibility of the user to keep them updated with the new website and update the means of communication (email, phone number) provided in their user account. We reserve the right to automatically upgrade all users to the latest version of our services as and when necessary.

Our website message boards, chat rooms, e-mail and other features on our website may be operated by us or by a third party on our behalf.

Intellectual property

CAPS28 is the sole owner or lawful licensee of all the rights to the website and its content. Website content means, including but not limited to, text, graphics, logos, button icons, images, audio clips, videos, animations, digital downloads, data compilations, software, scripts, logics, algorithms, etc. The compilation of any of the aforementioned, is our property and is protected by copyrights, trademarks, or other intellectual property rights and laws. Any unauthorized copying, reverse engineering, redistribution, reproduction, publication or modification of our site content by any person without our prior written authorization is strictly prohibited and will be a violation of our terms and conditions contract.

In unforeseen circumstance, the right to modify, suspend or discontinue, temporarily or permanently, the website or any services provided therein (or any part thereof) from time to time, for any or no reason and without notice are reserved by CAPS28 and we are not liable for any such changes. You will be automatically bound by these modifications when you use this site.

Confidential information

You agree that you will not disclose our confidential Information to any person or entity, other than as necessary to use the products and services provided through the website. You will not use or permit the use of any confidential information except as necessary in connection with the products and services.

You are expected to read and understand the Privacy Policy made available on the CAPS28 website.

Payment terms

The subscription fees (for paid plans), support fees (if applicable) and other fees as may be applicable for use of our services, needs to be paid beforehand and you shall not circumvent the fee structure. The fee is dependent on the subscription plan and it is inclusive of taxes, regulatory fees and connectivity/other expenses, all of which shall be borne by you. The subscription fee is non-refundable. The payment process would be considered to be complete only on receipt of the amount. We reserve the right to deactivate our services if the payment process doesn't complete or is reversed by any means. Fees not received within the specified due dates shall be subject to late payment fees. Reminder of subsequent subscription period/renewals shall be generated five days prior to the expiry of the existing subscription period and will be communicated via registered email or mobile number. If you are not willing to continue or renew the subscription of services, the same should be communicated to CAPS28.

We reserve the right to change fees any time by providing a thirty day notice. The payment will be made by you as per terms and conditions applicable to our payment gateway.


Feedback collected from you, including without limitation any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose including without limitation developing, manufacturing and/or marketing products and services may be used by us. You agree you will not assert any ownership right of any kind in the feedback. Please do not send us any feedback that you do not wish to assign to us, including any confidential information or any original creative materials.

Third party external links

The website and other services may provide links or references to other services and websites. We make no representations, warranties or assurances as to any information in such external links. We have no responsibility for their content and shall not be liable for any damages or grievance arising from that content.


You are entitled to unsubscribe services with or without cause, by providing a prior notice to CAPS28. We reserve the right to terminate this agreement in the event of you breaching the contract or making any unauthorized use of our services.

Limitation of liability

CAPS28 or its affiliates, any of our data providers or anyone else involved in creating, producing, delivering or managing the content or operations of the site (collectively the “site providers”), shall not be liable to you or any third party for any claims whatsoever arising out of or in connection with the use or performance of the site, any communications sent to you via the site or otherwise from us, or information available from the site.

Other agreements

This agreement is entire and exclusive between the parties (CAPS28 and its users), and it supersedes all previous communications, representations or contracts, either oral or written.

The agreement shall be governed by the laws of India. The Courts of Law at Nagpur (Maharashtra, India) shall have exclusive jurisdiction over any disputes arising under this agreement.

Amendments may be made in the terms and conditions from time to time and you will be notified about them. Your subsequent use of the site, or any content, products, services or materials provided through the site, will signify your acceptance of the changed terms.

You and CAPS28 are not legal partners or agents; instead, our relationship is that of independent contractors.

Additional terms and conditions may apply when you use other services, affiliate services, third party content or third party software on or through a link provided on the site. We may assign our rights and duties under this agreement to any party at any time.